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Better Life Recovery & Wellness operates the https://www.betterliferecovery.com/ website,
which provides adult (ages 18 and older) Substance Use and Co-occurring Treatment Disorder
We are required by applicable federal and state laws to maintain the privacy of your protected
health information. PHI is information that may identify you and that relates to your past,
present, or future physical or mental health/condition and related health care services. We will
not use or disclose PHI about you without your written authorization – except as described in
this notice. We are required to give this notice about privacy practices, our legal duties, and
your rights concerning your PHI. We must follow the privacy practices that are described in this
notice while it is in effect. This notice took effect on August 2022 and will remain in effect until
we replace it. This page is used to inform website visitors regarding our policies regarding the
collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information about
this policy. The Personal Information that we collect is used for providing and improving the
Service. We will not use or share your information with anyone except as described in this
INFORMATION COLLECTION AND USE
For a better experience, while using our Service, we may require you to provide us with certain
personally identifiable information, including but not limited to your name, phone number, and
postal address. We are the sole owners of the information collected on the site. The
information that we collect will be used to contact or identify you. We never sell your personal
information to third parties.
We also collect non-personally identifiable information through such devices like analytics,
cookies, and log files, which may include, but is not limited to, your IP (internet protocol)
address, your ISP (internet service provider), the Web browser you used to visit the Site, the
time visited the Site, which Web Pages you visited on the Site, and other anonymous Site usage
We may share information with governmental agencies or other companies assisting us in fraud
prevention or investigation. Under no circumstances do we rent, trade, or share your address
or e-mail address with any other company for their marketing purposes without your consent.
We may do so when: (1) permitted or required by law; or (2) trying to protect against or
prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud that
has already taken place. The information is not provided to these companies for marketing
We want to inform you that whenever you visit our Service, we collect information that your
browser sends to us which is called Log Data. This Log Data may include information such as
your computer Internet Protocol address, browser version, pages of our Service that you visit,
the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with a small amount of data that are commonly used as an anonymous unique
identifier. These are sent to your browser from the website that you visit and are stored on
your computer’s hard drive. Cookies can also enable us to track and target the interests of our
users to enhance the experience on our site. Our website uses these cookies to collect
information and to improve our Service. You have the option to either accept or refuse these
cookies and know when a cookie is being sent to your computer. If you choose to refuse our
cookies, you may not be able to use some portions of our Service. Usage of a cookie is in no
way linked to any personally identifiable information on our site.
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to their Personal
Information. The reason is to perform the tasks assigned to them on our behalf. However, they
are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us with your Personal Information, thus we are striving to use
commercially acceptable means of protecting it. We take the necessary precautions to protect
your information. When you submit sensitive information via the website, your information is
protected both online and offline. Wherever we collect sensitive information, that information
is encrypted and securely transmitted to us. You can verify this by looking for “HTTPS” at the
beginning of the address of the web page. While we use encryption to protect sensitive
information transmitted online, we also protect your information offline. Only employees who
need the information to perform a specific job are granted access to personally identifiable
information. The computers/servers in which we store personally identifiable information are
kept in a secure environment. The safety and security of your information also depend on you.
We urge you to be careful about giving out information in public areas of the site like message
boards. Unfortunately, no data transmission over the Internet or any wireless network can be
guaranteed to be 100% secure. As a result, while we strive to protect your Personally
Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of
the Internet which are beyond our control; (b) the security, integrity, and privacy of any
information and data exchanged between you and us through this Site cannot be guaranteed;
and (c) any such information and data may be viewed or tampered with in transit by a third
LINKS TO OTHER SITES
Our Service may contain links to other sites. If you click on a third-party link, you will be
directed to that site. Note that these external sites are not operated by us. Therefore, we
assume no responsibility for the content, privacy policies, or practices of any third-party sites or
Our Services do not address anyone under the age of 13. We do not knowingly collect
personally identifiable information from children under 13. In the case we discover that a child
under 13 has provided us with personal information, we immediately delete this from our
servers. If you are a parent or guardian and you are aware that your child has provided us with
personal information, please contact us so that we will be able to do the necessary actions.
We reserve the right to change our privacy practices and the terms of this notice at any time –
provided such changes are permitted by applicable law. In the event we make a material
change in our privacy practice, we will change this notice and provide it to you. We may update
These changes are effective immediately after they are posted on this page.
NOTICE OF PRIVACY PRACTICES
This notice describes how information about you and your treatment may be used and
disclosed and how you may gain access to this information.
This organization is required by law to maintain the privacy and confidentiality of your health
information and to provide you with notice of its legal duties and privacy practices concerning
your health information. Please also respect the privacy of others you encounter in treatment.
Information regarding your health care, including payment for health care, is protected by two
federal laws: the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), 42
U.S.C. & 1320d et seq., 45 C.F.R. Parts 160 & 164, and the Confidentiality Law, 42 U.S.C &
290dd-2, 42 C.F.R. Part 2. Under these laws, Better Life Recovery & Wellness may not say to a
person outside Better Life Recovery & Wellness that you attend the program, nor may Better
Life Recovery & Wellness disclose any information except as permitted by federal law.
Better Life Recovery & Wellness must obtain your written consent before it can disclose
information about you for the payment process. For example, Better Life Recovery & Wellness
must obtain your written consent before it can disclose information to your health insurer to be
paid for services. You must also sign a written consent before Better Life Recovery & Wellness
can share information for treatment purposes or health care operations. However, federal law
permits Better Life Recovery & Wellness to disclose information without your written
1. Under an agreement with a Qualified Service Organization.
2. For research, audit, or evaluations.
3. To report a crime committed on Better Life Recovery & Wellness premises or against
Better Life Recovery & Wellness personnel.
4. To medical personnel in a medical emergency.
5. To appropriate authorities to report suspected child abuse or neglect.
6. As allowed by a court order.
For example, Better Life Recovery & Wellness can disclose information without your consent to
obtain legal or financial services, or to another medical facility to provide health care to you, as
long as there is a Qualified Service Organization Agreement in place. Before Better Life
Recovery & Wellness can use or disclose any information about your health in a manner that is
not described above, it must obtain your specific written consent allowing it to make the
disclosure. Any such written consent may be revoked by you either verbally in person or in
Better Life Recovery & Wellness collects health information about you and stores it in an
electronic health record. This is your medical record. The medical record is the property of
Better Life Recovery & Wellness, however, the information in the medical record belongs to
you. The Health Insurance Portability and Accountability Act (HIPAA) requires our agency to
maintain the privacy of your medical record. HIPAA requires that any uses or disclosures of
information in your medical record be limited to the minimum necessary for the purposes of
the uses or disclosures. HIPAA also provides you certain rights concerning the information in
your medical record which is described below.
Information relating to your treatment is protected by federal regulations specific to drug and
alcohol treatment, which are known as 42 CFR Part 2. These regulations protect the
confidentiality of information relating to the identity, diagnosis, prognosis, or treatment of any
person in a drug or alcohol treatment program. Better Life Recovery & Wellness may not
disclose records relating to your treatment without your written consent, except in narrowly
limited circumstances. Under 42 CFR Pt 2, the terms of written consent to disclose information
must specify the scope and types of information to be disclosed, the parties to whom the
information may be disclosed, the purpose of the disclosure, and the timeframe of the consent.
You may revoke consent to disclose information relating to drugs and alcohol verbally or in
writing at any time.
At Better Life Recovery & Wellness, we ask for your written consent to disclose treatment
information for certain purposes, including releasing treatment information to or obtaining
information from your other medical providers, obtaining payment from insurance or other
payors, contacting your family and/or support persons either for treatment purposes or in the
case of a medical or another emergency. Better Life Recovery & Wellness will not disclose your
treatment information for these purposes without your written consent.
Better Life Recovery & Wellness may disclose treatment information without your written
consent under certain narrow circumstances as permitted by 42 CFR Part 2. For treatment
purposes, Better Life Recovery & Wellness is permitted to use and disclose treatment
information internally and to entities with which it shares administrative control. Better Life
Recovery & Wellness staff may disclose treatment information to outside auditors, regulatory
agencies, and evaluators and for certain research purposes. Better Life Recovery & Wellness
may disclose treatment information without your written consent, when necessary, in a
life threatening medical emergency, and may disclose to report a crime on the premises or against
personnel. Lastly, information may be disclosed without consent where the state mandates
child abuse and neglect reporting; when the cause of death is being reported; or when required
by a valid court order that contains specifically required findings. Our Alumni staff may contact
you to share information about your treatment experience or to send you reminder notices of
YOUR HEALTH INFORMATION RIGHTS
In addition to protecting privacy and confidentiality, HIPAA and 42 CFR Part 2 afford you the
following rights concerning your medical record and drug or alcohol treatment information:
1. You have the right to a paper copy of this written notice of the agency’s privacy
2. You have a right to request a copy of your treatment record or to receive your health
information through a reasonable alternative means or at an alternative location. The
agency requires that all such requests be put in writing. A reasonable fee will be charged
for copying your health information.
3. You have a right to request that the agency amends health information that is incorrect
or incomplete. If the agency determines not to amend the health information, it will
provide you with an explanation of the reason for the denial and your right to disagree
with the denial.
4. You have a right to request restrictions on otherwise permitted uses and disclosures of
your health information. The agency is not obligated to comply with such requests.
5. You may request that we provide you with a written accounting of all disclosures made
by us during a specific period (not to exceed 6 years). We ask that such requests be
made in writing on a form provided by our facility. Please note that accounting will not
apply to any of the following types of disclosures: disclosures made with your written
consent for reasons of treatment, payment, or health care operations; disclosures made
to you or your legal representative, or any other individual involved with your care. You
will not be charged for your first accounting request in any 12 months. However, for any
requests that you make thereafter, you will be charged a reasonable, cost-based fee
6. Your health information cannot be given to your employer, used, or shared for things
like sales calls or advertising unless you give your permission by signing a consent form.
You must cancel your authorization in writing. The authorization form will give you
instructions on where to send the written notice or will direct you to another place to
find this information.
7. You have the right to correct any mistakes in your health information. Any request to
change a health record must be submitted in writing.
8. You have a right to revoke consent from one or more parties and leave the rest of the
consent in effect.
CHANGES TO THIS NOTIVE OF PRIVACY PRACTICES
We reserve the right to improve this Notice of Privacy Practices at any time moving forward and
make the new provisions effective for all information that it maintains, including information
that was created or received before the date of such modification. Until an amendment is
made, we remain in compliance with this Notice as required by law. If our privacy practices
change, we will provide all current and forthcoming clients with a copy of the revised Notice of
COMPLAINTS REGARDING PRIVACY PRACTICES
Complaints about this Notice of Privacy Practices and/or managing your health information
should be directed to:
Better Life Recovery & Wellness
Chief Executive Officer
80 Bloomfield Avenue
Caldwell, New Jersey 07006
If you are not satisfied with how this office oversees a complaint, you may submit a formal
complaint to one of the regional U.S Department of Health and Human Services Offices for Civil
Rights. A list of these offices can be found online
Better Life Recovery & Wellness operates https://www.betterliferecovery.com/ and other websites.
It is Better Life Recovery & Wellness’ policy to respect your privacy regarding any information we may collect while operating our websites. WEBSITE VISITORS
As in many website operators, Better Life Recovery & Wellness collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Better Life Recovery & Wellness’ purpose in collecting non-personally identifying information is to improve understanding of how Better Life Recovery & Wellness visitors use its website. Occasionally, Better Life Recovery & Wellness may release non-personally identifying information in an aggregate form (e.g., by publishing reports on trends in the usage of its website).
GATHERING OF PERSONALLY IDENTIFYING INFORMATION
Certain visitors to Better Life Recovery & Wellness websites choose to interact with Better Life Recovery & Wellness in ways that require Better Life Recovery & Wellness to gather personally identifying information. The amount and type of information that Better Life Recovery & Wellness gathers depend on the nature of the interaction. For example, we ask visitors who sign up at https://www.betterliferecovery.com/ to provide a username and email address. Those who engage in transactions with Better Life Recovery & Wellness are asked to provide additional information, including the personal and financial information required to process those transactions. In each case, Better Life Recovery & Wellness collects such information only as far as is necessary or desirable to fulfill the purpose of the visitor’s interaction with Better Life Recovery & Wellness. Better Life Recovery & Wellness does not disclose personally identifying information other than as described below. Better Life Recovery & Wellness visitors can always refuse to supply personally identifying information, with the stipulation that it may prevent them from engaging in certain website-related activities.
Better Life Recovery & Wellness may collect statistics about the behavior of visitors to its websites. Better Life Recovery & Wellness may display this information publicly or provide it to others. However, Better Life Recovery & Wellness does not disclose personally identifying information other than as described below.
PROTECTION OF CERTAIN PERSONALLY IDENTIFYING INFORMATION
Better Life Recovery & Wellness discloses potentially personally identifying and personally identifying information only to those of its employees, contractors, and affiliated organizations that: (if) need to know that information to process it on behalf of or to provide services available at, Better Life Recovery & Wellness websites; and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country. By using Better Life Recovery & Wellness’ websites, you consent to the transfer of such information to those employees, contractors, and affiliated organizations. Better Life Recovery & Wellness will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Better Life Recovery & Wellness discloses potentially personally identifying and personally identifying information only in response to a subpoena, court order, or another governmental request, or when Better Life Recovery & Wellness believes in good faith that disclosure is necessary to protect the property or rights of Better Life Recovery & Wellness, third parties, or the public at large. If you are a registered user of a Better Life Recovery & Wellness website and have supplied your email address, Better Life Recovery & Wellness may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Better Life Recovery & Wellness, its products, and facilities. If you send us a request (for example via email or one of our feedback mechanisms), we reserve the right to publish it to help us clarify or respond to your request or to help us support other users. Better Life Recovery & Wellness takes all measures necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.
If a third party were to acquire Better Life Recovery & Wellness (or all of its assets), or in the unlikely event that Better Life Recovery & Wellness goes out of business or enters bankruptcy, website user information would be one of the assets that would be transferred to or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Better Life Recovery & Wellness may continue to use your personal information as outlined in this policy.
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